A role on the team that builds and operates our platforms. The engineering practice this sits inside is described under our service lines, and what the company is is on the about page.
We are hiring a Technical Support Specialist with strong communication skills and a broad technical foundation to support our web application users. The role works rotational shifts, including nights, and involves handling global client interactions over calls, email, chat and ticketing platforms.
As the first point of contact for technical issues, you will diagnose problems, resolve them efficiently and work with our internal engineering teams where needed.
- Experience: 0-1 years
- Work schedule: 5 days a week, rotational shifts including nights
- Location: Ahmedabad
- Notice period: immediate joiners preferred, maximum 30 days
Key responsibilities
- Deliver technical support to end users of our web applications across call, email, chat and ticketing.
- Troubleshoot and resolve issues with application performance, access or functionality.
- Escalate unresolved cases to engineering or product teams with proper documentation.
- Assist users with website updates, account setups and feature queries.
- Maintain detailed logs of issues, resolutions and follow-ups in the support system.
- Manage user access and permissions securely, following internal protocols.
- Provide regular updates to users at every touchpoint.
Required skills
- Excellent spoken and written English, with a neutral accent and strong grammar.
- Basic knowledge of IT systems (Windows, Linux/macOS) and web technologies.
- Analytical mindset with strong problem-solving and multitasking ability.
- Familiarity with ticketing tools.
- Willingness to work rotational shifts and support global clients.