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Platform to Platform · Retail & FMCG

Running one cloud POS across restaurants, stores and hotels

Every venue runs its own till configuration, so a price change or a new product means touching each site by hand and hoping they all took.

This is a retail & fmcg problem we approach through our Platform to Platform service line.

The operating problem

Across several venues, a catalogue or price change can become repeated local administration. Different product codes and disconnected reports then make estate-wide sales harder to reconcile.

A cloud POS programme needs to define what is shared and what remains specific to a venue. A restaurant table, a retail basket and a hotel charge have different lifecycles even when they contribute to the same management report.

Decisions to settle before rollout

  • Catalogue and pricing: agree product identifiers, local variations and who can authorise a change. Specify how each site confirms it received an update.
  • Payments and outages: establish what each device can record without a network, what the payment provider permits and how interrupted transactions are reconciled. Test these behaviours rather than assuming them.
  • Integrations: list accounting, payment terminals, stock systems and any kitchen or property-management systems required at each venue.
  • Reporting: agree the sales, refunds and reconciliation records needed by store teams and head office, including ownership of exceptions.
  • Rollout: pilot a representative site, compare its records with the incumbent system and establish a rollback decision before expanding to more venues.

Relevant product and delivery experience

AmshPOS is our cloud point-of-sale product for retail and hospitality. Its current feature set should be reviewed against the venue requirements above; this page does not assert that every design option is an available feature.

Our multi-tenant platform consolidation work provides a separate delivery reference for shared infrastructure and central administration. Those outcomes belong to the wagering engagement, not to a retail estate or a POS rollout.

Discuss your POS workflow.

Position on this page

Evidence

Our product

Industry

Retail & FMCG

Written for

Operations, CTO, Head of Product, Commercial

Outcome

A shared operating model for catalogue, sales and reporting, with venue-specific workflows and rollout requirements agreed before implementation.

Questions we get asked

Straight answers.

How should offline operation be evaluated?
Test loss of connectivity, device restart and reconnection with the actual tills and payment terminals. POS recording and card authorisation are separate capabilities; confirm both for the chosen configuration.
Is this a list of released AmshPOS features?
No. This page outlines implementation decisions for a cloud POS estate. A product walkthrough establishes which requirements the current AmshPOS release supports and which need additional work.

Read next

Related work.

Case studies

Other use cases

Platforms involved

Is this your problem?

Bring the constraint that makes your version harder than this one. That is the part worth an hour.